Potomac Center Operations Support Services / U.S. Citizenship and Immigration Services / Arlington, VA
In support of ISI’s U.S. Citizenship and Immigration Services (USCIS) Potomac Center Operations Support Services (PCOSS) contract, ISI manages comprehensive file operations and maintenance support.
This program includes over 167 unique Performance Requirements (PR), with a minimum AQL of 99%. During the 30-day transition period, ISI key personnel conducted an extensive audit of the performance Work Statement (PWS) and all existing SOPs/Work Instructions (WI) to understand the operational impact to changes in PRs and tactical-level tasks. .
Time studies were quickly conducted to develop the WI revisions across program functional areas. ISI’s effective development and management (continuous process improvement) of the 40+ SOPs/WIs drives enhanced operational support on this program that includes the annual support of:
- production of approx. 4M pieces of mail;
- processing and pre-adjudication of approx.
- 4M data sources; and
- processing approx, 30M files.
“Thank you so much for your concern and, above all, your willingness to do whatever is required to help us, as an office, navigate through this current crisis. I want you to know that we appreciate all the sacrifices and hard work that you and your team have made, and continue to make, to help the PSC stay open through these unusual times.”
CONTRACTING OFFICER’S REPRESENTATIVE – USCIS
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