(What We Aspire to Be)
Succeed Together
(Defines Us – How We Achieve Our Mission)
Empower People to Deliver Excellence
ISI Professional Services is a Service-Disabled Veteran-Owned Small Business (SDVOSB) that provides our federal and commercial customers a comprehensive range of services and solutions. Since 1991, ISI’s strategy has been to meet the needs of our clients and exceed their expectations by using our customer-focused and performance-based processes.
Our most valuable asset –OUR PEOPLE– is the ultimate driver of success in helping our customers achieve mission success, operational excellence, and outstanding results and maintaining long lasting relationships. Our employees are passionate about their jobs, their customers and their company. ISI integrates its diverse capabilities, extensive experience and expertise to deliver customer-focused results.
ISI is uniquely able to respond anywhere and anytime; and, as our 30-year history illustrates, our deeply rooted relationships and success offer a low-risk solution to existing or emerging requirements. Your business is critical to our success. Our mission is to proactively exceed your expectations by aligning our solutions and resources with your unique requirements.
We strive to be your trusted partner. ISI has several agency-specific contracting vehicles as well as (2) General Services Administration (GSA) Federal Supply Schedules to include: Professional Services and Comprehensive Furniture Management Services.
ISI’s CEO, Christopher Lefebvre, a Marine Corps Veteran of campaigns in Iraq and Afghanistan, has instituted and maintains a priority of hiring Veterans to support our clients. We’ve found these Veterans demonstrate a core, can-do mentality, complimented by a fundamental sense of accountability and responsibility. Firmly rooted in the belief that the customer can always go elsewhere for their requirements, ISI mandates professionalism from its support employees at all times. Consistently high levels of service support are learned behaviors and are an intrinsic part of our company’s culture – nothing less is acceptable.
ISI Professional Services is a Service-Disabled Veteran-Owned Small Business (SDVOSB) that provides our federal and commercial customers a comprehensive range of services and solutions. Since 1991, ISI’s strategy has been to meet the needs of our clients and exceed their expectations by using our customer-focused and performance-based processes.
Our most valuable asset –OUR PEOPLE– is the ultimate driver of success in helping our customers achieve mission success, operational excellence, and outstanding results and maintaining long lasting relationships. Our employees are passionate about their jobs, their customers and their company. ISI integrates its diverse capabilities, extensive experience and expertise to deliver customer-focused results.
ISI is uniquely able to respond anywhere and anytime; and, as our 25-year history illustrates, our deeply rooted relationships and success offer a low-risk solution to existing or emerging requirements. Your business is critical to our success. Our mission is to proactively exceed your expectations by aligning our solutions and resources with your unique requirements.
We strive to be your trusted partner. ISI has several agency-specific contracting vehicles as well as (2) General Services Administration (GSA) Federal Supply Schedules to include: Professional Services and Comprehensive Furniture Management Services.
ISI’s CEO, Christopher Lefebvre, a Marine Corps Veteran of campaigns in Iraq and Afghanistan, has instituted and maintains a policy of hiring Veterans to support our clients. We’ve found these Veterans demonstrate a core, can-do mentality, complimented by a fundamental sense of accountability and responsibility. Firmly rooted in the belief that the customer can always go elsewhere for their requirements, ISI mandates professionalism from its support employees at all times. Consistently high levels of service support are learned behaviors and are an intrinsic part of our company’s culture – nothing less is acceptable.
Directs the strategic and operational positioning of the company and is responsible for all aspects of ISI’s management including marketing, human resources, finances, customer development, and quality assurance.
Directs the strategic and operational positioning of the company and is responsible for all aspects of ISI’s management including marketing, human resources, finances, customer development, and quality assurance.
Mitch is the Managing Director of Facilities and Engineering and oversees programs and contracts. He oversees Facilities & Engineering business operations, drives strategic departmental growth, provides strategic leadership, and is responsible for the overall performance of the business unit. Currently, Mitch oversees construction management services across several federal programs/contract, a portfolio-level Integrated Master Schedule (IMS) program, an enterprise-level Project Management Office (PMO) support, and several other services associated to the facilities acquisition lifecycle.
Mitch is a proven leader with 20 years of federal facilities operation and management experience, with 14 years in healthcare facilities. Mitch is a former VA Director of Lease Delivery, where he implemented robust process improvement and standardization in support of over 70 lease construction projects for healthcare space, totaling 4.6M usable square feet and valued at over $5B. He also served in the US Navy as a Civil Engineer Corps Officer for four years where he supported NAVFAC construction management and contract administration and Navy Medicine (NAVMED) healthcare facility management operations.
Mitch received a Meng and a BSCE in civil engineering from North Carolina State University and Universidad de Puerto Rico respectively. He is a licensed Professional Engineer (PE), Certified Construction Manager (CCM), Project Management Professional (PMP), and holds several other facilities and federal acquisition certifications.
Sadaf is the Director of Finance. She brings highly relevant experience at the program, department, and enterprise levels. She spent 12 years in government contracting fields of finance, accounting, contract management, pricing, and compliance for small to mid-size companies as both an employee and consultant.
Sadaf previously served as the Chief Financial Officer for 8(a) government contractor as well as consulted for Woman-Owned Small Businesses (WOSB) and Service-Disable Veteran-Owned Small Businesses (SDVOSB). She possesses knowledge and expertise in leading accounting departments and establishing, negotiating, and managing contracts, deliverables, deadlines, and contract terms and conditions while ensuring customer satisfaction.
Sadaf received a BA in accounting from Townson University.
Megan is the Director of Contracts & Compliance and is responsible for formulation and implementation of the company’s contract policies, procedures, methods, operating practices, and performance standards. She is responsible for all contract management, administration activities, and records management from pre-award to closeout by providing support and direction on all aspects of contract/subcontract awards, including reviewing, drafting, and negotiating agreements; interpreting language; and applying rules and regulations. She provides strategic advice to executive management on risk mitigation strategies, contract formation and contract management.
Megan brings 20 years of combined experience in government contracting and administration and education management. Megan started her career as an elementary school teacher and taught for eight years. She then decided to seek out other opportunities to further develop and grow and landed in government contracting. In the past 12 years in government contracting, Megan’s career growth has given her the opportunity to support in many positions across all departments which allows her to have a multifaceted approach in her management and support roles.
Megan received a BA in interdisciplinary studies, mathematics, and special education from Radford University.
Zebrina is the Director of Learning and Development for The Leadership & Coaching Center (LCC) at ISI. She is responsible for working with clients to develop unique and impactful leadership development curriculum and programming. Zebrina stays on the forefront of leadership development and strategic thinking to create ways for leaders to see themselves as they are today and who they want to be in the future. Her job is to provide the path for leaders’ growth journeys.
Zebrina spent over 20 years in education and leadership. Prior to joining ISI, she was a Program Director at the Institute for Defense and Business, an education and research non-profit organization that provides leadership development programming for the defense sector, military services, and non-governmental agencies. In this role, she was responsible for creating new programs, curriculum building, and leading and executing programs.
Zebrina holds a BA in journalism from the University of North Carolina at Chapel Hill as well as an MBA and MS in Strategic Management from Indiana University’s Kelley School of Business. In 2020, Zebrina co-wrote a book, The Leader’s Choice, that topped Amazon’s #1 bestselling chart in three categories. She is an internationally recognized ICF coach and is a member of the Association of Talent Development. Zebrina is also the Vice Chair of the Board of Directors for Nourish International, a non-profit that focuses on leader development through social impact community efforts with colleges and HBCUs.
Wendy is the Managing Director of The Leadership & Coaching Center (LCC) at ISI, where she sets the vision and mission for the LCC. She is an ICF-certified executive coach and is also a certified Predictive Index Talent Optimization Consultant. She leads the LCC’s to provide executive coaching, customized leadership development, and business advisory services, which partners with clients to help align their people and business strategy.
Wendy is certified in many behavioral qualitative and quantitative assessment tools. Wendy’s strength lies in her pragmatic, yet highly individualized and empathetic approach to coaching clients, while remaining dedicated to providing quantifiable results. Wendy’s goal is to provide positive, impactful, and results-driven outcomes for the LCC’s clients to facilitate their professional or business growth.
Prior to ISI, Wendy’s provided 20 years of senior executive corporate global business management and leadership to a Fortune 500 International trading company, Noble Group. She was a principal member in constructing the company’s oil marine trading desk from inception into a global leader. Additionally, Wendy previously worked for Phibro Energy and Stolt-Nielsen. She was also an Executive Director and Board Member of Stamports Inc.
Wendy received a BA in international studies from Towson University and earned her graduate certificate in executive coaching at William James College.
David is the Director of Advisory Services and Program Manager in ISI’s Real Estate Transaction Group. He manages ISI’s support of complex, highly visible, and politically sensitive major acquisitions for the US. Department of Veterans Affairs’ Office of Real Property. David also oversees a portfolio of programs that service various agencies including USPTO and TSA. David’s diverse program management experience has allowed him to lead multiple efforts to develop and revise internal and client facing processes to ensure efficiency and successful execution of work on new contracts.
David has over 15 years of experience in program and project management, process standardization and improvement, and a proven track-record leading large scale projects for small, community-based organizations ranging all the way up to multi-national, multi-billion dollar corporations in the financial services and technology industries. He also has an extensive background in sales and business development support while working for two different fortune 500 companies and spent time as a court room attorney following graduation from law school.
David received a BA in Biology from Franklin College in Indiana and a JD from Indiana University. David coaches soccer for his oldest daughter’s pre-k soccer team in the local Dad’s Club League. He also serves on the Board of Directors for the Huntington Chase Homeowner’s Association and was a board member for the charitable foundation Susie’s Legacy.
Renee is the Human Resources Manager. She oversees the daily workflow of the HR Department to include benefits, payroll, HR compliance, retention, employee recognition, engagement, feedback programs, performance management, employee relations, and the entire employee lifecycle process.
Prior to ISI, she worked for a DC Real Estate company as a HR Business Partner with duties that included recruiting, onboarding, benefits administration, and employee engagement initiatives.
Renee received a BA in business administration with a concentration in Human Resources from Susquehanna University. She is also a member of the Society for Human Resources (SHRM) and holds a SHRM-CP Certification.
Jon Ackiss is a Senior Program Manager and Team Leader supporting the Department of Veterans Affairs’ Office of Construction and Facilities Management. Jon’s team is responsible for synchronizing program efforts, campaign planning, regional support, and program management and reporting across a program portfolio valued at $12B.
Jon, a Service-Disabled Veteran, retired from the Army as a Lieutenant Colonel. With 23 years of service, Jon held leadership positions up to the battalion level and served on numerous flag officer staffs. Jon has combat deployments to Iraq (X2) and Afghanistan and lived overseas for an additional seven years.
Jon received BA in sociology from North Carolina State University and a MPA from Central Michigan University.
Cliti Shafer is a Program Manager and Site Manager of one of ISI’s Department of Homeland Security contracts. As the Site Manager, she oversees day to day operations providing records, program management, and support services to ensure process efficiency.
Cliti has over 25 years of government contracting experience and over 20 years as a people leader. In past roles she served as service delivery manager and project manager on a contract with Dell Federal Government Services and as director of quality assurance on a Department of Health and Human Services’ contract.
She received a BA in sociology and criminal justice from the University of Nebraska-Lincoln and is PMP and ITIL v3 certified. In the past, she was an ISO 9001 and ASQ certified quality auditor. Cliti also has an extensive volunteer history as an adult leader with the Boy Scouts of America. She’s served as pack committee chair, assistant scoutmaster, crew committee chair, the National Capital Area Council (NCAC) George Mason district leadership development chair, and NCAC Wood Badge course director. She has received the Silver Beaver award for her distinguished service of the NCAC and is an Order of the Arrow Vigil Honor member.
Rob is the Workforce Development Manager (WDM) and provides leadership, support, advocacy, and vision to ISI recruiters and hiring managers. With over 20 years of recruiting experience, Rob works with ISI and partner recruiting teams to oversee the sourcing, interviewing, and hiring processes.
Rob is also the Veteran Impact Officer (VIO) charged as the advocacy officer to honor and assist ISI’s Veteran employees. Having retired with 21 years of service in the Army, Rob educates and connects veterans and their families with benefits and privileges earned during service to empower them to thrive.
Rob received a BA in environmental science.