Program Management, Administrative, Operations, and Technical Services (PACTS II)

U.S. Department of Homeland Security
Contract # HSHQDC-16-D-P2018

ISI Professional Services (ISI) is a prime contractor on the Department of Homeland Security (DHS) Program Management, Administrative, Operations, and Technical Services (PACTS II) IDIQ under Functional Category 2 (FC2) – Program Management and Technical Services under Contract No.: HSHQDC-16-D-P2018.

PACTS II Overview:

PACTS II – FC 2 is a Service-disabled Veteran-owned Small Business (SDVOSB), strategically sourced, Indefinite Delivery, Indefinite Quantity (IDIQ) contract vehicle designed to establish a portfolio of Department-wide non-information technology (IT) support services under NAICS code 561110 – Office Administrative Services.

Contract No.:  HSHQDC-16-D-P2018

Amendments:  HSHQDC-16-D-P2018 Amendment P00001

Amendments:  HSHQDC-16-D-P2018 Amendment P00002

FC 2 includes the following Administrative and Operations Services:

Administrative and Operations Services: day-to-day office administrative support services, such as financial planning; billing and recordkeeping; and personnel.

Court Reporting and Stenotype Services: verbatim reporting and stenotype recording of live legal proceedings, and transcribe subsequent recorded materials and any other business support services, for example address bar coding services, bar code imprinting services, and mail presorting services.

The contact ordering period runs from 3/01/2017 through 2/28/2022. For additional information about these services and the contract terms and conditions, please see a copy of the attached conformed contract: HSHQDC-16-D-2018.

Team ISI PACTS II Subcontractors:


ISI’s PACTS II award is evidence of its exceptional track record of providing similar services to federal clients, including DHS, since its founding in 1991. Additionally, ISI has developed a team of established, successful subcontractors with deep experience supporting DHS and many of its Operational and Support Components. ISI’s subcontractors, many of whom are also SDVOSBs, are listed below:

Team ISI Capabilities Chart


Christopher Lefebvre
PACTS II Program Manager
(202) 263-0892